Interactive support

• Fast and simple assistance, remote services
  

Upon user request, DOSIsoft customer support department directly interacts with your workstations through a secured connection. Instantly, we can:

• Update your workstation configuration.

• Analyze potential hardware and software issues.

• Analyze communication problems between your TPS and the other systems of your platform.

• Visualize in real time the operations you perform to quickly identify possible mistakes.

• Facilitate training, by interactively performing operations on your workstation, with real time display on your own monitor.